Fixing the Black Screen on Logon When Using FSLogix with WVD However, this workaround may end up causing other issues and is not an adequate long-term solution. "A timeout (30000 milliseconds) was reached while waiting for a transaction response from the AppReadiness service"ĭifferent users experiencing this issue have reported that disabling the AppReadiness service solves the problem. In addition, the system’s Event Viewer logs the following error message with each black screen: For instance, when users log in for the first time to a session host, a black screen appears, lasting for five minutes before the desktop is completely loaded and icons are displayed: Reasons for the Black Screen When Using Windows Virtual Desktop with FSLogixĪlthough there can be multiple possible causes for black screens, it has been found that the AppReadiness service potentially causes this behavior when Windows Virtual Desktop is used with FSLogix Profile Containers.
Also, Microsoft Azure includes different storage solutions that can be used to store user profiles, including Azure Files or Azure NetApp Files. This solution stores the complete user profile onto a single Virtual Hard Disk (VHD) or Hyper-V Virtual Hard Disk (VHDX) container that is dynamically attached to the Windows Virtual Desktop session host during the user logon process.įSLogix Profile Containers are based on the standard Server Message Block (SMB) protocol and Cloud Cache, thereby ensuring their resiliency and high availability. How Windows Virtual Desktop Uses FSLogixįSLogix Profile Containers is the profile management solution recommended by Microsoft for providing user persistence over Windows Virtual Desktop workloads requiring a centrally stored profile. This blog post explains how this issue can be addressed when it is caused by the AppReadiness service and outlines the ways in which Parallels Remote Application Server® (RAS) enhances Windows Virtual Desktop, creating a unified experience for both administrators and end users. Sometimes the first login results in a long-lasting black screen before the desktop and icons are displayed. Organizations using FSLogix as a user-profile management solution with Windows Virtual Desktop workloads might encounter issues when their users log in for the first time.
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